Privacy Policy

Last updated: June 2025

TOVA is a service operated by Marshbarks Services, Hyderabad, Telangana, India.

1. Information We Collect

When you use TOVA, we collect the following information to operate the service:

Phone number — used as your identity for booking and communication via WhatsApp.
Ride details — pickup, drop, time, and fare for each booking you make.
Payment information — processed by Razorpay. We do not store card or UPI credentials.

2. How We Use Your Information

To confirm and manage your ride bookings.
To send booking confirmations and updates via WhatsApp.
To process payments through our payment partner.
To resolve disputes or support issues.

3. Data Sharing

We do not sell your personal information. We share data only with:

Razorpay — for payment processing.
WhatsApp / Meta — for delivery of booking messages.
Law enforcement or regulatory authorities when required by law.

4. Data Retention

We retain your ride and payment records for up to 2 years for accounting and dispute resolution purposes. You may request deletion at any time — see our Data Deletion page.

5. Security

All data is transmitted over HTTPS. Payment credentials are handled entirely by Razorpay and are never stored on TOVA servers.

6. Your Rights

You have the right to access, correct, or delete your personal data. Contact us at hello@tova.in or visit our Data Deletion page.

7. Contact

For privacy-related questions, email hello@tova.in.