Terms of Service

By booking a ride through TOVA, you agree to these Terms. If you do not agree, please do not use the service.

TOVA is a shared ride-booking platform operated by Marshbarks Services, a proprietorship registered in Hyderabad, Telangana, India.

Rides are operated by independent verified hosts. TOVA facilitates booking and payment coordination but is not itself a transport provider.

All payments are collected by Marshbarks Services via Razorpay.

• Bookings are confirmed only after successful payment.
• Fares are displayed before payment and are final.
• Payments are processed by Razorpay. TOVA does not store payment credentials.
• Refunds are subject to the cancellation policy communicated at the time of booking.

Cancellations made more than 2 hours before departure are eligible for a full refund. Cancellations within 2 hours are non-refundable. Host cancellations always receive a full refund.

You agree not to:

• Provide false personal information.
• Abuse, harass, or threaten hosts or other passengers.
• Use the service for any unlawful purpose.

TOVA reserves the right to suspend accounts that violate these terms.

TOVA is not liable for delays or incidents beyond our reasonable control. Our maximum liability for any claim is limited to the fare paid for the affected booking.

We may update these terms from time to time. Continued use constitutes acceptance. Latest version always at tova.in/terms.

Questions? Email hello@tova.in or WhatsApp +91 93905 37737.

Marshbarks Services · Hyderabad, Telangana, India · marshbarks.services@gmail.com