Last updated: June 2025
TOVA is a service operated by Marshbarks Services, Hyderabad, Telangana, India. All payments collected by Marshbarks Services via Razorpay.
TOVA facilitates cost-sharing rides between verified hosts and riders. Payments are collected at booking. This policy explains when and how refunds are issued.
| When you cancel | Refund | Processing |
|---|---|---|
| 2+ hours before departure | 100% refund | 5–7 business days |
| Within 2 hours | No refund | — |
| No-show | No refund | — |
To cancel, contact us via WhatsApp or email with your order ID before the deadline.
If a host cancels, all confirmed riders receive a 100% refund automatically within 5–7 business days. You will be notified via WhatsApp.
If your payment is deducted but booking not confirmed, a full refund is initiated within 48 hours automatically. Contact support if not received.
Refunds are returned to the original payment method — UPI, bank account, or card. TOVA does not issue cash refunds.